Cookie Policy
Information about how we use cookies and similar technologies on our website.
Last updated: 31 May 2026
Version: 1.3
Table of Contents
2. Why We Use Cookies
We use cookies for several important purposes to provide you with a secure, functional, and optimized experience:
Security
- Authenticate your identity
- Prevent fraudulent activity
- Protect against CSRF attacks
- Maintain secure sessions
Functionality
- Keep you logged in
- Remember your preferences
- Save your progress
- Enable core features
Analytics
- Understand usage patterns
- Improve user experience
- Identify technical issues
- Optimize performance
Compliance
- Remember your cookie preferences
- Track consent choices
- Maintain audit trails
- Meet legal requirements
4. Third-Party Cookies
Some cookies on our website are set by trusted third-party services that we use to provide our services:
Stripe (Payment Processing)
Purpose: Secure payment processing for purchases
Cookies Set: Fraud detection, session management, payment security
Type: Essential (required for checkout to function)
Data Sharing: Payment card details are sent directly to Stripe (we never see your full card number)
Privacy Policy: stripe.com/gb/privacy
Cookie Policy: stripe.com/gb/cookie-settings
Note: Stripe cookies are only set when you visit the checkout page. They are essential for payment processing and cannot be disabled if you wish to make a purchase.
Other Third-Party Services
We use the following third-party services:
- Stripe:Payment processing cookies (essential for checkout) — Privacy Policy
- Google Analytics / Google Tag Manager: Used to understand how visitors interact with our website, helping us improve the user experience. These cookies collect anonymised data about page views and navigation patterns
- Hotjar:Optional heatmaps and session recordings on approved public and funnel pages, loaded through Google Tag Manager only after CookieScript analytics/performance consent — Privacy Policy
- Crazy Egg:Optional heatmaps, click reports, scroll maps, and session recordings on approved public and funnel pages, loaded only after CookieScript analytics/performance consent — Privacy Policy / Cookie Policy
- Google Ads: Conversion tracking and remarketing — Privacy Policy
- Meta (Facebook):Social advertising and conversion tracking — Privacy Policy
- Outbrain: Native advertising delivery — Privacy Policy
- Taboola: Native advertising delivery — Privacy Policy
- MGID: Native advertising delivery — Privacy Policy
Microsoft Clarity (Session Analytics)
We use Microsoft Clarity to understand how visitors interact with our website. Clarity records mouse movements, clicks, and scrolling behaviour to help us identify usability issues and improve the user experience.
- Data is anonymised and aggregated
- No sensitive form inputs (e.g. passwords, payment details) are captured
- Clarity does not track users across other websites
- You can opt out via your cookie preferences or by disabling analytics cookies
For more information, see Microsoft Clarity Terms.
Hotjar (Observe Session Analytics)
We may use Hotjar Observe to understand how visitors interact with approved public and funnel pages. Hotjar can provide heatmaps and session recordings that show clicks, taps, scrolling, and navigation patterns.
- Hotjar is loaded through Google Tag Manager after CookieScript consent
- We do not use Hotjar Identify API or send user attributes to Hotjar
- Sensitive form, account, checkout, admin, and document content is suppressed
- You can opt out by disabling analytics cookies in your cookie preferences
For more information, see Hotjar's cookie information.
Crazy Egg (Session Analytics)
We may use Crazy Egg to understand how visitors interact with approved public and funnel pages. Crazy Egg can provide heatmaps, click reports, scroll maps, and session recordings that show interaction patterns.
- Crazy Egg is loaded only after CookieScript consent
- We do not knowingly send names, addresses, phone numbers, email addresses, or payment details to Crazy Egg
- Sensitive form, account, checkout, admin, and document content is suppressed
- You can opt out by disabling analytics cookies in your cookie preferences
For more information, see Crazy Egg's cookie information.
7. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in:
- The cookies we use
- Our technology and platform
- Legal or regulatory requirements
- Third-party services we integrate
How We Notify You
- Material Changes: We will display a prominent notice on our website and may email you
- Minor Changes:We will update the “Last Updated” date at the top of this policy
- Version History: We maintain a version history for transparency
Reviewing This Policy
We recommend reviewing this Cookie Policy periodically to stay informed about how we use cookies. The current version is always available at keystoneestateplanning.co.uk/cookies.
8. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Privacy Enquiries
Email: [email protected]
For: Cookie questions, privacy concerns
Response Time: Within 3 business days
Data Protection Officer
Email: [email protected]
For: Data protection matters, GDPR questions
Related Policies
- Privacy Policy - How we handle your personal data
- Terms of Service - Terms governing use of our services
Cookie Policy Summary
Essential Cookies:
- Always active
- Required for login
- Enable security features
- Cannot be disabled
Analytics Cookies:
- Optional (opt-out available)
- Controlled through CookieScript
- Help us improve
- Sensitive content is suppressed
Your Control:
- Manage in preferences
- Browser settings
- Manage ad preferences
- Clear anytime
This summary is for convenience only. Please read the full Cookie Policy above for complete details.