How can we help you?
Get support with your estate planning documents, find answers to common questions, or contact our team directly.
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Common questions
Quick answers to frequently asked questions
How do I download my documents?
Once your order is complete, you can download your documents from your dashboard under "Orders". Look for the download button next to each completed document.
Learn moreWhat if I need to update my Will or LPA?
You can create a new Will or LPA at any time. For minor changes, contact our support team to discuss your options.
Learn moreHow long does document generation take?
Most documents are generated within 24-48 hours. For Fully Managed service, including OPG registration, please allow 4-6 weeks.
Learn moreHow do I register my LPA with the OPG?
If you purchased the Fully Managed service, we handle registration for you. Otherwise, follow the signing instructions included with your documents and shown at the end of the LPA wizard.
Learn moreWhat payment methods do you accept?
We accept all major credit and debit cards via Stripe. Your payment information is securely processed and encrypted.
Learn moreHow secure is my personal information?
We use bank-level encryption and comply with UK GDPR regulations. Your data is stored securely and never shared with third parties.
Learn moreSupport hours
Email responses typically within 24 hours on business days
Still need help?
Our support team is here to help with any questions about your estate planning documents, technical issues, or account management.
Contact supportReady to get started?
Create your Will or LPA with confidence. Our team is here to support you every step of the way.